Frequently asked Questions
Q. Can I upgrade my phone?
A. Once you have decided to upgrade your phone TNT Telecoms Ltd will help you find the best deal. Please email us your requirements.
Q. Can I bring my existing number with me?
A. Yes you can. You will need to contact your network provider for a Port Authorisation Code (PAC) which you will need to give to us in order to transfer the number. Unfortunately we are not able to get the Port Authorization Code for you. The transfer of your number will then take approximately 7 working days.
Q. What do I do if the product I want is out of stock?
A. At TNT Telecoms Ltd we do our best to ensure that only products we have in stock are displayed on our site. In the event that we are out of stock please email us.
Q. How long does delivery take?
A. Delivery takes approximately 3 working days.
Q. Why do you deliver only to the card holder’s address?
A. This is done by TNT Telecoms Ltd as a security measure to help prevent fraud.
Q. Can I have a product delivered outside of the UK?
A. At the moment TNT Telecoms Ltd only delivers within mainland UK (excluding Jersey and Northern Ireland)
Q. What if I want to cancel my order once I have made it?
A. Orders can not be cancelled online. Please email us and we will cancel the order for you.
Q. Can I return my phone if I am not happy with it?
A. You may return the phone back to TNT Telecoms Ltd within 7 days of purchase.
Q. What methods of payment do you take?
A. We accept the following major credit and debit cards: MasterCard, Visa, Switch, American Express and Delta. Please note that we do not accept Visa Electron and Solo cards.
Q. How long will it take to refund my money back onto my card?
A. It will take approximately 7 working days to refund the money back onto your card.
Q. Is it safe to purchase online at Chatterbox.com?
A. Chatterbox.com only uses industry – standard secure sockets layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us can not be read in the unlikely event of someone intercepting it.
Q. What information will TNT Telecoms Ltd hold about me?
A. We only hold the information you give to us on registration, plus the history of the orders you have placed with us.
Q. How does TNT Telecoms Ltd use my details?
A. TNT Telecoms Ltd will only use your details to process your order and to send you special offers from TNT Telecoms Ltd only.
Q. Does TNT Telecoms Ltd pass on my details to third parties?
A. At TNT Telecoms Ltd we respect your privacy and do not pass on your details onto third parties.
Q. How can I change my My Account password?
A. To change your password or any other questions please log into My Account.
Q. My mobile has been lost/stolen, what do I need to do?
A. Bar your line immediately by calling your service provider (their number can be found on your bill) or your network provider:
O2: 0845 655 2000
Vodafone: 0845 655 4000
T-mobile: 0845 412 5000
Orange: 07973 100 150
Three: 0870 733 0333
Also check to see if your phone is covered for loss/theft under your insurance policy. Some policies will require you to report the loss/theft to the police.
Q. Can I use my phone abroad?
A. If you want to make or receive calls while you are abroad, you will need to contact your network provider at least 7 working days before you travel to activate this facility. You will be charged at the appropriate international call rate for receiving any calls while abroad. The billing of international calls may be delayed, and is dependent on the overseas network provider. You will automatically receive calls from outside the UK, but you will be charged a roaming fee. If you can not find an answer to your question please e-mail us with your question and we will get back to you soon.
|
